Refund policy
At RuggedEdgeOutfitters, we stand behind the gear we sell. If you're not completely satisfied with your purchase, we're here to help.
Returns We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. To initiate a return, contact us at [your email] with your order number and reason for return.
Non-Returnable Items The following items cannot be returned:
- Items that have been used, worn, or damaged after delivery
- Items marked as final sale
- Perishable or consumable products (e.g., insect repellent, wax treatments)
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges If you received a defective or damaged item, we'll replace it at no charge. Contact us within 7 days of delivery with photos of the damage.
Supplier-Fulfilled Products Some products are fulfilled directly by our suppliers. Return eligibility for these items may vary. We will work with our suppliers on your behalf to resolve any issues.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Contact Us Email: [your email address] Website: ruggededgeoutfitters.com